Workflex solutions

A Win-Win for Employees and Employers - SHRM Online

Workflex for All is a win-win. Support the Workflex in the 21st Century Act Learn more at advocacy.shrm.org A Win for Employees Looking for Answers A Win for Employers Offering Solutions 46 % 46 % ...

November 7th,2019

Driving Customer Satisfaction Through Increased Scheduling ...

Driving Customer Satisfaction Through Increased Scheduling Flexibility By Larry Schwartz, CEO WorkFlex Solutions Improving agent and customer satisfaction are two objectives almost every contact center shares, and for good reason. Agents who are satisfied with their jobs are more productive and less likely to leave the

November 7th,2019

Workflex in the 21st Century Act: Q & A

Workflex in the 21st Century Act: Q & A . Building upon increasingly more creative solutions to address the 21st Century Workplace, the Workflex in the 21st Century Act is an innovative approach to providing more time off for employees, more predictability for employers and more options for everyone.

November 7th,2019

ROUNDTABLE WORKFORCE MANAGEMENT TIPS AND TECHNIQUES

About WorkFlex Solutions WorkFlex is the industry leader in Intelligent Intraday Automation® for contact centers WorkFlex patented technology extends the capability footprint of existing WFM systems to improve contact center employee empowerment, performance and retention and has been endorsed by leading WFM system vendors

November 7th,2019

ACKNOWLEDGEMENTS - SHRM Online

Workflex and Small Business Guide 4 Introduction 1Workflex is a nice idea, but it’s not for us. Only big companies with large workforces and lots of resources can be very flexible.

November 7th,2019

A Win-Win for Employees and Employers - SHRM Online

Workflex for All is a win-win. Support the Workflex in the 21st Century Act Learn more at advocacy.shrm.org A Win for Employees Looking for Answers A Win for Employers Offering Solutions 46 % 46 % ...

November 7th,2019

Driving Customer Satisfaction through Agent Work-Life ...

About WorkFlex Solutions SaaS Company Established in 2009 Industry Leader in Intelligent Intraday Automation Technology Products complement existing Workforce Management Systems Global Deployments span Communications, Healthcare, Financial Services, Cable/Sat and Government Contact Information email: [email protected]

November 7th,2019

Agile Scheduling - Sutherland CloudSource

The technology vendor whose solution met all of Sutherland’s criteria was WorkFlex Solutions. Designed to easily integrate with existing WFM systems, WorkFlex software offered Sutherland an intelligent intraday empowerment suite that included a mobile agent app allowing agents to view and manage their own schedules, a real-time ad-